Privacy
Policy.
Your privacy matters to us. This Policy explains how Alfa Tonic collects, uses, stores and protects your personal information when you visit our website or place an order.
Clear information.
Responsible handling.
We only collect personal information that is reasonably necessary to operate our website, fulfil orders, provide customer support and improve your Alfa Tonic experience.
Introduction
This Privacy Policy describes how Alfa Tonic collects, processes, stores, shares and protects personal information obtained through this website and related customer interactions.
In this Policy, “Alfa Tonic”, “we”, “us” and “our” refer to the operator of this website. “You” and “your” refer to any visitor, customer or person who communicates with us.
By using this website, you acknowledge that your personal information may be handled as described in this Policy, subject to applicable data protection and consumer protection laws.
Information we collect
We may collect information that you provide directly, information generated when you use our website and information received from service providers involved in operating our business.
Identity and contact information
Your name, email address, telephone number, billing address, delivery address and other contact details.
Order information
Products purchased, order number, order value, delivery preferences, returns, cancellations and customer service history.
Account information
Account login details, saved addresses, preferences and information associated with your customer account.
Payment information
Payment status, transaction references and limited payment-related information provided by the payment service used at checkout.
Communications
Messages, enquiries, reviews, feedback and other information you provide when contacting Alfa Tonic.
Technical information
Internet Protocol address, browser type, device information, operating system, referring pages and website activity.
How we use your information
We may use your personal information for the following purposes:
- Processing, confirming, preparing and delivering your orders.
- Managing payments, refunds, cancellations and returns.
- Creating and maintaining your customer account.
- Responding to questions, support requests and complaints.
- Sending transactional messages about your order, account or requested service.
- Sending marketing communications where you have provided consent or where otherwise permitted.
- Improving our website, products, services and customer experience.
- Preventing fraud, misuse, security incidents and unauthorised transactions.
- Maintaining business, tax, accounting and legal records.
- Complying with applicable laws, regulations, legal processes and official requests.
Basis for processing
Depending on the circumstances and applicable law, we may process personal information on one or more of the following grounds:
Contractual necessity
Processing required to accept, prepare, deliver and manage your order.
Your consent
Processing you have clearly agreed to, such as optional marketing communications.
Legal obligations
Processing required to comply with applicable accounting, tax, consumer and regulatory obligations.
Legitimate interests
Processing reasonably required to operate, protect and improve our business, where permitted by applicable law.
Cookies and similar technologies
Our website may use cookies, pixels, local storage and similar technologies to operate essential features, remember preferences, understand website performance and support marketing activities.
You can manage optional cookies through our consent settings, where available, or through your browser settings. Disabling essential cookies may prevent parts of the website from functioning correctly.
When we share information
We do not sell your personal information. We may share relevant information with carefully selected service providers when necessary to operate the website, fulfil orders or provide requested services.
These recipients may include:
- Payment processors and fraud-prevention providers.
- Delivery, logistics and fulfilment providers.
- Website hosting, cloud storage and technical support providers.
- Customer service and communication platforms.
- Email marketing and advertising service providers, where permitted.
- Analytics and website-performance providers.
- Accountants, professional advisers, insurers and auditors.
- Government bodies, regulators, courts or law enforcement authorities when legally required.
Service providers are expected to use personal information only for the services they perform and to apply appropriate confidentiality and security measures.
Payments
Where payment is made through a third-party payment gateway, the provider processes the information needed to authorise and complete the transaction under its own privacy and security terms.
Alfa Tonic may receive limited transaction information such as the payment status, transaction reference, payment method category and amount paid. We do not intentionally store complete payment card numbers on our website.
How long we keep information
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including:
- Fulfilling and supporting your orders.
- Maintaining legally required accounting, tax and transaction records.
- Handling disputes, refunds, returns or warranty matters.
- Preventing fraud and protecting website security.
- Establishing, exercising or defending legal claims.
Retention periods may differ depending on the type of information, our legal obligations and the reason the information was collected. Information that is no longer required may be deleted, anonymised or securely restricted.
Data security
We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These safeguards may include access restrictions, secure connections, software updates, backups, monitoring and the use of reputable service providers. However, no website, transmission method or storage system can be guaranteed to be completely secure.
Keep your password confidential and contact us immediately if you believe your account or order information has been accessed without permission.
International data transfers
Some service providers may process or store information outside the country in which you live. Where personal information is transferred internationally, we take reasonable steps intended to ensure that the transfer is made in accordance with applicable law and is subject to appropriate safeguards.
Your privacy rights
Subject to applicable law and any permitted limitations, you may have the right to:
To protect your information, we may need to verify your identity before completing a privacy request. Some information may need to be retained where required by law or for legitimate business and legal purposes.
Marketing consent can be withdrawn at any time by using the unsubscribe option in the relevant message or by contacting us.
Children’s privacy
Our website and products are not intentionally directed at children who are not legally able to provide valid consent or enter into a purchase without the involvement of a parent or legal guardian.
If you believe a child has provided personal information without appropriate permission, please contact us so that we can review and address the situation.
Third-party websites
Our website may include links to websites, platforms or services operated by third parties. Alfa Tonic does not control their privacy practices. We recommend reviewing the relevant third party’s privacy policy before providing personal information.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal obligations.
The latest version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
Contact Alfa Tonic.
To ask a question about this Policy, exercise a privacy right or raise a concern about your personal information, contact us using the details below.
